Field Service Tech-Small Engines

2201 Russell Street, Baltimore MD

Description

Local Opportunity-Monday through Friday! In December 2020, Brady Industries and Individual Foodservice (IFS) merged to become the largest independent janitorial supply and foodservice distributor in the Western United States. As BradyIFS, we collectively service more than 25,000 customers from nearly 40 distribution points around the country. BradyIFS focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team! Service Technician is responsible for maintaining equipment repairs at the Brady Service Repair Center or on site at customer's locations and troubleshot and repair equipment upon customer request. In addition, this position performs scheduled planned maintenance service as well as service calls, schedules service repairs to ensure proper and timely repairs are completed, coordinate with dispatch daily, and maintains accurate paperwork on repairs preformed. Essential Functions Must have working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums and electrical systems and various similar equipment Picks-up and delivers equipment or repairs on-site Provides customer training on the use and maintenance of service equipment Follows all applicable safety guidelines, government regulations, company's safety manuals and/or stated safety policies Follows-up on all customer requests and questions to ensure appropriate response is made and customer is satisfied Maintains a service van and its inventory Process paperwork upon completion of each repair preformed. Maintain a professional appearance and attitude Treats all customers, both internal and external, with respect and courtesy Delivers excellent customer service to internal and external customers Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Communication Proficiency Initiative Problem Solving/Analysis Technical Capacity Thoroughness Teamwork Orientation Customer Focus Organizational Skills Time Management Work Environment This job operates in a large area with own work space. This role routinely uses standard office equipment such as computers, telephone, headset and photocopiers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; reach with hands and arms; and lift up to 75 lbs. Position Type/Expected Hours of Work This is a full-time and part-time position, Monday through Friday 8:00 a.m. - 5:00 p.m. Occasional early or late hours may be required as job duties demand. Required Education and Experience High School diploma or equivalent, technical school desired 1-2 years' experience in similar environment Abilities: Mechanical and electrical aptitude required. Strong written and verbal communication skills Strong customer care skills Valid driver's license, good driving record, and ability to safely operate equipment.