Customer service rep

Compton CA

Description

NOW HIRING A CSR FOR OUR COMPTON LOCATION! Monday - Friday 8:30am - 5:00pm, must be willing to work holidays. Pay: $17 Per hour Come in to apply in person or call us for more information: 562.441.4226 Address: 10462 Beach Blvd Stanton CA 90680 Job Responsibilities: Greet all guests. Manually enter orders and information accurately and in a timely manner, up to 100 orders per day. Purge pick tickets daily. Answer and route incoming calls, up to 50 calls per day with 50% being in Spanish. Answer and route incoming emails, up to 100 emails per day with 50% being in Spanish. Schedule freight pickups with carriers and create Bill of Lading (BOL) for freight orders. Schedule delivery appointments with customers. Update tracking information in the system for all orders. Track and trace shipment and inform customers with the most updated shipment status. Process invoices and bill customers. Process cash and credit card transactions. Provides professional, knowledgeable, courteous customer service and maintains friendly, helpful demeanor. Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Provide information such as pricing, availability, and alternative solutions to make a relevant offer and successfully convert inquiries into orders. Effectively interact with customers to navigate them to the best solution and resolve customer complaints promptly and in a manner that will retain and promote customer loyalty. Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. Complies with all company and department policies and procedures. Performs other related duties as assigned or requested. Qualifications: Proficient in the use of a personal computer and Microsoft office (Word, Excel etc.) Ability to type 35 WPM.