Now Hiring - RV Service Writer

2224 Sanford Dr., Grand Junction CO

Description

The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, technicians and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate repair order, the Service Writer is the gateway to accurate and reliable service. Our goal is to serve our customers in a prompt, courteous and efficient manner. We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees. ESSENTIAL DUTIES & RESPONSIBILITIES: Communicate with customers by quickly responding to inquiries. Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work. Greet customers who enter the location. Interview clients in a professional manner to determine the needed repairs. Obtain all necessary information from the customer to establish a business relationship. Create a repair order by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization. Communicate with Shop Foreman on pertinent repair order information and updates. Create and close-out of repair orders. Review work performed with client and collect payment. Other duties as assigned by the manager WORK ENVIRONMENT & PHYSICAL ABILITIES: Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time. Required to perform work inside and outside, in all-weather situations, at the shop division location. Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs. Must be able to operate simple to complex and heavy-duty machinery. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS High school diploma or equivalent. Valid Driver's License and MVR in good standing. Ability to obtain a CDL within 90 days. Knowledge of computers is a must. Exemplary customer relation skills. Excellent verbal and communication skills. Detail oriented. Knowledge of diesel engines, gas engines, drive train and suspension are a plus. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening Job Details Type: Hourly Compensation Range: $18.00 to $20.00 Bonus Eligibility: No Reports To: Service Manager Closing Date: Open until filled