LEADING OTHERS

1004 South Pine Street,Spartanburg SC 29302

19 April, 2022

Description

This class provides lessons and tools for accomplishing work through others while demonstrating fair and effective leadership behavior. TOPICS Defining leadership and leadership rolesCommon mistakes leaders makeThe ‘laws’ of leadershipUnderstanding authority and influencing skillsCoachingMotivating associatesDealing with conflictUse conflict to improve resultsCommunicating through feedback and active listeningTeam-buildingAccountability and being responsibleTime management, changing priorities, and getting the ‘right’ things doneUnderstanding performance managementEmployer obligations and responsibilitiesImportance of ‘service excellence’INSTRUCTORS Carol Cooley and Julie Sanom ATTENDANCE Registered participants who fail to attend a class ('no-shows') will be charged full class cost. The 'no-show' fee may not be used as a credit for another UEN class, or other type of event or service. A 'late notice' charge (50% of the class fee) will be charged for cancellations made less than 48 hours before the scheduled class starting time. The 'late notice' charge may not be used as a credit for another UEN class. or other type of event or service. EN provides training, information, and guidance to help its members recruit, train, engage and retain associates in workplaces that value sound management practices and enlightened employer-employee relations programs. Our training services include leadership skills, team-building, service excellence, human resources issues, and computer software.