The Right Words at the Right Time

1004 South Pine Street,Spartanburg SC 29302

02 March, 2022

Description

The training proves that having the exact words handy in a tense situation can make all the difference. This program is designed specifically for front-line employees, this practical training demonstrates how to turn a customer's frustration or complaint into understanding. The program will empower your staff with a clear and memorable checklist of Service Recovery Tools that will help them handle any challenging customer situation in the heat of the moment. From showing empathy and truly listening, to exploring with permission phrases and presenting options, employees learn how to match the signals they send to the words they say. EN provides training, information, and guidance to help its members recruit, train, engage and retain associates in workplaces that value sound management practices and enlightened employer-employee relations programs. Our training services include leadership skills, team-building, service excellence, human resources issues, and computer software.