Emotional Intelligence for Public Safety training in Avondale, AZ

11465 W. Civic Center Drive,Avondale AZ 85323

29 March, 2022

Description

Emotional intelligence tools geared for the public safety work environment Join Adam Timm for this energetic, insightful, 8-hour training class filled with proven action steps and powerful perspectives to help you thrive in your work and home life. Two dates scheduled, one on Tuesday, March 29th, and one on Wednesday, March 30th. Location: Avondale City Council Chambers 11485 W. Civic Center Dr., Avondale, AZ 85323 Class Description: Working with the public can be an emotional experience. Citizens are angry, coworkers are annoyed, and supervisors are frustrated. Some agencies stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this job can easily run us into the ground. This fast-paced, interactive session will give you a glimpse into the power of emotional intelligence and how improving yours can make your life easier, both at work and at home. Learning Objectives: In this training class, participants learn evidence-based practices to: Why emotional intelligence is so important at the public safety work How to improve their leadership ability, whether in the field, in the center, as an instructor, supervisor or manager Tools for communicating more effectively during heated exchanges The simple change they can make to improve their agency's cultureInstructor Bio: Adam Timm began his 18-year career in public safety as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left the LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Visit www.thehealthydispatcher.com for more. Adam presenting the opening keynote at the 2017 California NENA Annual Conference contact [email protected] for an invoice or with any questions