The Emotionally Intelligent Comm Center @ Macomb County Emergency Dispatch

117 S. Groesbeck Hwy,Mount Clemens MI 48043

10 March, 2022

Description

Make your life easier and your work more enjoyable with the knowledge and skills taught in this fast-paced and interactive training class This class is SNC grant funding approved, SNC # HDI 2020-901 Class Description: Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this job can easily run us into the ground. This fast-paced, interactive session will give you a glimpse into the power of emotional intelligence and how it can make your life easier, today, both at work and at home. Learning Objectives: What emotional intelligence is and why it's so important at the comm center How to improve their leadership ability, whether a line level employee, instructor, supervisor or managerTools for communicating more effectively during heated exchanges The simple change you can make to improve their center's cultureInstructor Bio: Adam Timm began his 18-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left the LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Visit www.thehealthydispatcher.com for more. Adam presenting at a recent APCO NENA Conference contact [email protected] for an invoice or with any questions