Transformational Comm Center Leadership @ Livingston County 9-1-1

300 S Highlander Way,Howell MI 48843

09 March, 2022

Description

Learn the leadership tools that the best 9-1-1 centers use to attract, hire and keep great team members. This class is SNC Approved for Grant Funding, SNC #HDI 201807A Class Description: The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys to successful implementation, and offers specific ways to boost morale and improve retention, whether you're a supervisor, lead dispatcher, or someone with leadership potential. Learning Objectives: In this interactive training class, participants learn proven ways to: —Embody the habits of a successful leader —Identify their personal leadership style —Take actionable steps towards becoming the leader they want to be —Create a culture of success at their communications center  Instructor Bio: Adam Timm began his 18-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left the LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Visit www.thehealthydispatcher.com for more. Adam presenting at a recent APCO NENA Conference contact [email protected] for an invoice or with any questions