Housekeeping

187 State Route 303, Streetsboro OH

Description

REPORTS TO Housekeeping Manager/Campground Owner/Manager(s) GENERAL DUTIES Housekeepers are responsible for the overall cleanliness of the campground including the public space areas and all accommodations according to standards. All areas should be efficiently cleaned within the allotted times while providing great guest service. SPECIFIC DUTIES TO INCLUDE BUT NOT BE LIMITED TO: Perform the daily, weekly, and monthly cleaning programs for specific buildings and facilities as outlined by the immediate supervisor or owner(s). Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of the original bottle. Must use appropriate safety measures such as gloves. Be aware of blood-borne pathogen procedures and contact supervisors when needed. Bring all lost and found items to the main office with cabin number and date on them. If it is something valuable, it needs to be given directly to a housekeeping supervisor to ensure it is locked up immediately. Provide excellent and friendly guest service by being attentive, responsive, and helpful to all guest’s needs. Greet the guests at every opportunity by demonstrating a friendly welcome. Present a positive impression with a well-groomed appearance, smiles, and proper KOA uniform and name tag. Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies, equipment, etc.) that need to be replenished on an as-needed basis to your immediate supervisor or owner(s). Report all broken or damaged items within all campground buildings, facilities, and premises. Report all customer problems, requests, or complaints to your supervisor or owner(s) and follow up to resolve the issue if possible. This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. EMPLOYEE EXPECTATIONS NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff. ● Clean and well-maintained campground buildings. ● Job duties completed in an efficient, timely manner. ● Friendly greeting, smiles, and professional attitude dedicated to serving the needs of our guests. ● An attitude that demonstrates cooperation and team spirit with all staff members. ● Timely reporting of all guest concerns and requests, as well as follow-up and corrective action on the areas under the team member’s capabilities. ● Using safe work practices to avoid accidents of both guests and team members PHYSICAL REQUIREMENTS Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance ● Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly ● Long periods of standing, bending, and kneeling. ● Able to work inside and outdoors frequently and in various climates ● Capable of moving safely over uneven terrain' JOB QUALIFICATIONS ● Basic reading abilities ● Must be able to operate a golf cart ● Ability to work under wet and slippery conditions ● Basic knowledge of safety procedures including chemical properties, handling, and usage ● Must be able to work nights, weekends, and holidays ● A valid Driver’s License is required. CONTRACT LENGTH ● 5 - 6 months (April 1st - October 31st, 2022) FULL-TIME OPPORTUNITY ● Yes COVID-19 PRECAUTION(S) ● Personal protective equipment provided or required ● Social distancing guidelines in place ● Sanitizing, disinfecting, or cleaning procedures in place INTERNSHIP COMPENSATION ● Pay ● College Credit BEDROOMS TO CLEAN ● 5+ THIS JOB IS ● A good job for someone just entering the workforce or returning to the workforce with limited experience and education ● Open to applicants who do not have a college diploma WORK REMOTELY ● No JOB TYPES ● Full-time, Part-time, Contract, Temporary, & Internship SALARY & EMPLOYEE BENEFITS ● $12.00 per hour ● Employee Discount for UDRG locations (Streetsboro/Cleveland SE KOA, Harrisonburg/Shenandoah Valley KOA, & Mercer/Grove City KOA) SCHEDULE ● Day & evening shifts ● Holidays ● Monday - Friday ● Weekend availability COVID-19 CONSIDERATIONS ● All customers are recommended to wear a mask but not required EDUCATION ● High School or equivalent (Preferred) WORK LOCATION ● One location ○ 187 State Route 303, Streetsboro, OH, 44241