City Of Fort Worth: Most Satisfied With City Services; Streets, Police Merit Attention

Dallas TX

18 January, 2022

4:57 PM

Description

Press release from City of Fort Worth: January 18, 2022 Most Fort Worth residents are satisfied with city services, although they would like to see more emphasis placed on street maintenance and a continued emphasis on public safety services. Those are the major findings of the latest community survey, conducted last summer and fall by ETC Institute of Olathe, Kan. The survey's purpose was to assess residents' satisfaction with the delivery of major city services and to help determine priorities as part of the city's ongoing planning process. Of the households that received a survey, 1,858 completed the survey. At least 200 households were surveyed in each of the city's eight council districts. Most residents are satisfied with city services. Seventy-one percent (71%) of the residents surveyed who had an opinion were satisfied (rating of 4 or 5 on a 5-point scale) with the quality of public safety services; 71% were satisfied with the quality of city libraries, and 65% were satisfied with the quality of water and sewer services. Residents were least satisfied with city roadway project delivery (27%). Services that residents thought should receive the most emphasis over the next two years include quality of public safety services and maintenance of city streets and facilities. Perceptions of the city. Sixty-seven percent of the residents surveyed who had an opinion indicated that they were satisfied with the quality of life in Fort Worth; 11% were not satisfied, and the remaining 21% gave a neutral rating. Public safety. Eighty-six percent were satisfied with the quality of local fire services. Eighty-two percent were satisfied with how quickly firefighters respond to emergencies, and 78% were satisfied with the quality of local ambulance service. Residents thought the public safety service that should receive the most emphasis over the next two years was the overall quality of police protection and services. Parks and recreation. Eighty-five percent indicated that they were satisfied with the Fort Worth Zoo; 77% were satisfied with the Fort Worth Botanic Garden, and 64% were satisfied with the maintenance of city parks. Residents thought the area of parks and recreation that should receive the most emphasis over the next two years was the maintenance of parks. Libraries. Seventy-two percent indicated that they were satisfied with the availability of library branches in the area where they live; 72% were satisfied with the quality of available materials, and 66% were satisfied with the quality and quantity of programs. Maintenance and appearance of the city. The areas of maintenance and appearance that were rated best by residents were mowing and trimming of parks (68%), cleanliness of neighborhoods (57%) and maintenance of business property (57%). Residents were generally least satisfied with how well litter is kept under control (38%). The maintenance area that residents thought should receive the most emphasis over the next two years was the cleanliness of major city streets and other public areas. Communication. Sixty-four percent were satisfied with the quality of the city's utility bill informational inserts, and 50% were satisfied with the quality of the city's website. Solid waste, water and environmental services. Eighty-one percent were satisfied with the quality of weekly residential curbside recycling; 81% were satisfied with weekly residential curbside garbage collection, and 78% were satisfied with weekly residential yard waste collection. Traffic and transportation services. Sixty percent were satisfied with the ease of walking in neighborhoods; 52% were satisfied with the adequacy of street lighting in neighborhoods, and 51% were satisfied with the timing of traffic signals on city streets. Residents thought the most important traffic and transportation service to emphasize over the next two years is the maintenance of major city streets. Perceptions of the city. Sixty-seven percent of the residents surveyed who had an opinion indicated that they were satisfied with the quality of life in Fort Worth; 11% were not satisfied, and the remaining 21% gave a neutral rating. View the complete survey results.      Photo: Seventy-seven percent of respondents indicated they were satisfied with the quality of life in Fort Worth.     Get articles like this in your inbox. Subscribe to City News.   This press release was produced by City of Fort Worth. The views expressed here are the author's own.