Marriott's Monarch Front Desk Operations Supervisor

91 N Sea Pines Drive, Hilton Head Island SC

Description

There is nothing more fun than going on vacation with family and friends, creating memories that will last a lifetime. At Marriott Vacations Worldwide, we are fortunate to bring our Owners and guests unforgettable vacation experiences to life. But, the fun is not just for our Owners and guests…our associates are encouraged to have fun too! Creating an environment they want to come to every day is a top priority. An environment that is comfortable, fosters teamwork, allows everyone to be themselves and most importantly reinforces #theMVWay – Our Culture of Fun! Click here to apply today! Front Desk Operations Supervisor -Supervise the Guest Services staff to ensure excellent owner/guest service. -Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. -Take and confirm reservations and cancellations. -Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. -Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. -Contact appropriate individual or department as necessary to resolve owner/guest requests. -Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Requirements: Must be able to work a flexible schedule, including complete weekend and holiday availability Must have great customer service skills – all of our positions come into contact with guests! What does MVW offer? Competitive Pay! Medical/Dental/Vision/401K opportunities! Travel discounts! Credit Union Membership! Growth and Development Opportunities! Follow us on Social Media! To stay up to date on our current openings - Instagram: @mvwcareers - Facebook: Marriott Vacations Worldwide Careers - Twitter: @mvwcareers Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.