Hotel Maintanence

14635 Baldwin Park Towne Center near Puente Ave., Baldwin Park CA

Description

DUTIES & REPONSIBLITIES: • Meets and exceeds guest and team member expectations by providing exceptional service and teamwork. • Provides value added service to guests by doing whatever is reasonable and possible to meet or exceed guest expectations. • Communications effectively with guests, co-workers and supervisors. • Demonstrates teamwork by cooperating and assisting co-workers as needed. • Handles difficult situations effectively. • Meets CYM service standards. • Responds both to guest and hotel staff reports of non-functioning equipment immediately. • Maintains problem log book to record the equipment in need of repair and priorities efforts accordingly. • Maintains rooms in optimal operating condition by performing repairs as needed. • Understands the Room Preventative Maintenance Program (RPM). • Prepares preventative maintenance cart for use each day. • Repairs televisions, phones, clock radios, etc. and maintain hotel’s HVAC systems. • Replaces or repairs damaged bathroom fixtures and executes general plumbing as needed. • Maintains the overall appearance of the room; replaces broken mirrors, fixtures, does touch-up painting, etc. • Uses both power and hand tools regularly in a safe and efficient manner. • Performs preventative maintenance throughout other areas of the hotel, as well, as including both the front and heart of the house (interior and exterior) • Maintains the condition of hotel lobbies and restaurants. • Repairs carpet, marble, and tile. • Repairs and maintains kitchen and laundry/housekeeping equipment. • Repairs/replaces windows and mirrors. • Maintains exterior of building and grounds as necessary. • Attends schools or seminars to remain current on p roper techniques. • Maintains operating equipment in working condition by performing routine equipment checks and repairs. • Demonstrates familiarity with the hotel’s life safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel. • Maintains hotel and room security by providing effective key control and participates in matters relating to hotel and guest room security. • Minimizes safety hazards by following all safety rules and procedures • Reports any hazards or injuries in the department or hotel and takes immediate action to correct. • Maintains and assists in the cleanliness of individual work area. • Performs other duties as required to meet CYM mission to “Enable people to make life on the road better”. • Attend and participate in daily Basic of the Day training. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. • Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working environment. • At all times maintain a favorable image of competence and professionalism of CYM to guests, vendors, employees and management staff.