Service Writer

1246 N DENVER AVE, Loveland CO

Description

ETI, Inc. has a unique opportunity for the right candidate to join our team! This position gives the chosen individual a great opportunity to learn and expand with a growing company. ETI offers competitive pay and benefits package. Service Writer Job Description • Interact with customers daily, listen to their questions and concerns and provide timely responses • Educate clients about the company’s products and services • Schedule appointments, take orders, monitor service progress, calculate charges and process payments daily and open and close work orders • Review customer accounts and report changes to internal staff • Manage complaints, returns, and resolve customer grievances • Serve as a link between customers and different departments in the organization • Provide excellent customer service from intake to release of products and perform any additional follow up • Listen carefully to customers and assess the products to determine the best repair plan • Advise the customer on the repairs that you recommend and offer pricing quote • Communicate with the Parts and Technicians to make sure everything needed is on hand • Provide updates to customers as their work is in progress and completed • Maintain customer records • Motivate and support by providing guidance to production staff • Ensure all safety and health standards are met to keep the company accident free • Communicate with upper management regarding problems or issues impacting production • Establish a balance between increased productivity and reduced costs of manufacturing operations • Set productivity goals for team • Develop workflow policies and procedures that improve efficiency without compromising safety or quality