Evening or Weekend Urgent Care Lobby Greeter

Woburn MA

Description

Job Summary The Healthcare Lobby Greeter is responsible for creating a warm and welcoming experience for each patient and visitor when they are on-site. They are a true customer service professional who inherently loves to help others and is happy to eliminate any anxiety that can come with a healthcare visit. They are also adept at de-escalating tense customer service situations, finding resolution for all. From welcoming patients and visitors to answering questions and assisting with wayfinding, this critical role sets the tone for the rest of the individual’s visit. Please click on "reply" and send your resume (or listing of experiences) to the email listed below. Essential Duties and Responsibilities (including but not limited to): - Provides a warm welcome to all entering the facility, offering to provide assistance where needed Ensure that patients and visitors are aware of and adhering to facility entrance policies such as universal masking and visitor restrictions - Guide patients, visitors and employees to the mask station and be sure they put on the issued mask and sanitize their hands - Deescalate any patient or visitor issues in accordance with center policies - Monitors the lobby to ensure that patients are adhering to policies. Addresses any policy violations in accordance with center policies. - Goes above and beyond by anticipating patient and visitor’s needs, such as: - Holding doors or offering wheelchair assistance - Assisting with wayfinding - Providing information about wait times - Ensures facility lobby is clean, safe, and uncluttered in accordance with all infection control standards - Monitors congregating areas to ensure that individuals are maintaining a safe 6 ft. distance from one another - Performs other related duties as assigned Required Skills/Abilities (including but not limited to): - Possesses exceptional customer service skills - Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors - Ability to read, understand, and communicate effectively both verbally and on paper - Ability to proactively solve problems, but also knows when to ask for help Education and Experience - High School degree or equivalent - At least one year related experience strongly preferred Physical Demands and Working Environment (including, but not limited to): The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. Physical Demands The Lobby Greeter will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Lobby Greeter must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift. Work Environment The employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE). Disclaimer The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position