Maintenance Director

749 east 29th Street, Fremont NE

Description

Work hard, play hard…what does that mean? At Heritage Communities our team members’ days are busy and full, as we strive to enhance the lives of our residents. Yet, during each task and in between, you’ll find moments of connection, laughter at shared jokes, wisdom passed along through advice and joyful interactions. If you’re ready to work hard and play hard, we invite you to apply today! Job Summary The Maintenance Director is responsible for the leadership, management and oversight of community and grounds maintenance, safety and resident transportations services. The incumbent manages a team of maintenance assistants, drivers and vendors to ensure superior building, equipment, community property and grounds maintenance. The incumbent ensures compliance with company policies, local, state and federal regulations and supports the advancement of our business strategy. The Maintenance Director champions a positive culture that focuses on our core values of Compassion, Trust, Respect and Fun for residents and associates. Essential Job Duties and Responsibilities Inspire community team to provide excellent resident care and achieve operational excellence, census goals and financial goals throughout all stages of a community. Cultivate a positive, inclusive culture through demonstrated behaviors that are aligned with our Core Values of Compassion, Respect, Trust and Fun. Establish and evolve positive relationships with residents, families, associates, OnCare Home Health, regulatory agencies, vendors and third-party providers. Proactively lead, direct and oversee maintenance assistants and drivers in accordance with company expectations and local, state and federal standards and regulations. Readies associates and community for inspection by regulatory agencies through regular quality assessments, completing corrective actions, accurate and current record keeping practices, policy compliance, emergency preparedness, etc. Manage the electronic building management system and ensure that work orders are completed in a timely manner. Ensure life safety and regulatory documents are updated. Also ensure that drills, testing and other events occur on schedule and are documented in accordance with requirements. Implement operational processes, procedures and best practices that meet state requirements and ensure consistent processes are applied throughout the community. Ensure team is sufficiently staffed with highly engaged and trained associates. Network, recruit, hire, onboard, train, develop, supervise and performance manage associates in accordance with company policies. Ensure proper record keeping practices for team including certifications, scheduling, training and annual performance and wage reviews. Oversee and monitor supply inventory, department budget, overtime and staff scheduling to ensure operational efficiencies and quality. Meet with prospective families or residents, coordinate resident move-in’s and facilitate new resident orientations. Develop and implement repair and maintenance schedules for building(s) and grounds. Ensure quality repairs including painting, carpet cleaning, installation of towel racks, cabinets, shelves and other work to recondition apartments. Ensure parking and walkways are free from ice, snow and debris. Obtain bids for major repairs and negotiate pricing, timing and contract terms. Ensure safety preparedness of associates and residents. May organize and lead Safety Committee Meetings, schedule and conduct fire drills and other emergency exercises. Maintain a safe, sanitary and hazard-free community environment through the prevention of accidents, preservation of equipment and safe work practices. As a member of the community leadership team, the incumbent will serve as on-call contact. Supervisory Responsibilities Direct supervision of community maintenance and transportation services team and serves as a community leader. Education and Experience 2+ years of maintenance experience in a senior living or related industry supervisory or leadership role required. 1+ years of experience completing minor repairs, painting, grounds maintenance and operating applicable tools and equipment required. High school diploma or equivalent required. Must be at least 21 years of age to provide resident transportation and/or serve alcoholic beverages at community events. Must possess a valid driver’s license and acceptable driving record. Knowledge, Skills and Abilities Ability to work and communicate effectively with diverse groups including colleagues, clients and various business contacts at various levels ranging from front-line employees to senior executives. Demonstrated ability to grow a team that champions a culture of Compassion, Trust, Respect and Fun and operates in the spirit and advocacy for our seniors. Excellent verbal and written communication skills with the ability to navigate challenging and ambiguous situations involving emotions or conflict. Creative problem solving, negotiation and persuasion skills. Ability to manage detailed, complex concepts and problems and make sound decisions regarding residents, families, associates or other administrative issues. Strong technical skills with knowledge of business software programs including Word, Excel and PowerPoint. Work Environment Work takes place in a typical office or community environment equipped with a computer, phone and other office supplies. Work also takes place in the outdoor environment. Work environment may involve exposure to extreme heat or cold. Position may also involve exposure to latex, infections and communicable diseases. Physical Requirements Must be able to assist residents with limited mobility and move equipment or materials weighing up to 50 pounds intermittently throughout the day. Must be able to move throughout the community and grounds to complete assessments and assignments. Work assignments may be located at floor level or extended reach heights exceeding 15 feet. Travel 10% – 25% (local travel)