EVNN In-Person: The Intersection of Customer Experience & Customer Loyalty

126 West Main Street,Mesa AZ 85201

20 January, 2022

Description

The Intersection of Customer Experience & Customer Loyalty Presented by Cheryl James 2020 has drastically changed customer experience expectations. Customers expect a higher level of customer service, shorter resolution times for issues, and a convenient process to contact you when there is a problem. These are the basic expectations and still may not create a robust and loyal customer base. This session will give you the critical focus areas to prepare you to take the customer experience and customer loyalty intersection from chaos to a peaceful destination. As a professional technical solutions and systems professional servicing Fortune 100 companies for the past 25 years, Cheryl James is motivated by a desire to help small business owners succeed and develop a corporate-level customer experience. Her comprehensive background and proven techniques help clients with improving their target audience as well as creating brand loyalty. Cheryl’s expertise is in empowering small businesses to compete on experience and not price. Cheryl’s goal is to help you GAIN, MAINTAIN and RETAIN your customers. Let’s create OUTSTANDING Experiences!! NAWBO is the voice and vision for twelve million women business owners in the United States.  We understand the journey of a woman owning a business and juggling all the other roles in her life. We offer you the opportunity to connect and have conversations that you simply can't have anywhere else, becuase we are all women business owners.  We empower, we educate, we advocate and we help propel you and your business. And we have fun while doing it!  Join us!