EMS Leadership Development: Customer Service and Community Integration

503 Washington Avenue,Kingston NY 12401

12 February, 2022

Description

An educational forum for leaders in EMS to discuss some of the most pressing and critical issues that affect agency systems and personnel Agenda8:00am-8:30am Registration & Continental Breakfast8:30am-8:45am - Welcome & Introduction8:45am-9:45am - Customer Service - Good Enough is Not Good Enough. Demanding More of Yourself and Your Service - Dan Batsie, BA, NRP, EMS Chief, Vermont Department of Health9:45am – 10:45am - Advocacy on All Levels; Local, State, and Federal Engagement - Aidan O’Connor, Jr., NRP, FP-C | Regional Business Director, Northeast, Air Methods10:45am – 11:00am Break11:00am – 12:00pm - PESH and Emergency Medical Services - John Usher, Program Manager, New York State Department of Labor, Public Employee Safety and Health (PESH)12:00pm – 1:00pm - Networking Lunch1:00pm – 2:00pm - The Steps to Successful Succession Planning - Helping Others Step Up to Lead - Dan Batsie, BA, NRP, EMS 2:00pm – 3:00pm - Smoking Reefer vs. Smoking Bosses - How to Handle Weed in the Workplace - Doug Wildermuth, BS, NREMTP, CIC, RF, PC, CEO E5 Support Services, LLC3:00pm-3:15pm - Break3:15 – 4:15pm - EMS 101 Panel Discussion - Moderated by Patty Bashaw, AEMT, CIC~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Continuing Education CreditsNew York State Continuing Medical Education (CME) credits will be sponsored by E5 Support Services, LLC, NYS Certified Instructor Coordinator/NRP Douglas J. Wildermuth. Credits will be based in CME categories of Preparatory, Operations and Additional for the allotted time that each participant spends participating in this program. To receive full credit for this program, attendance at entire event is required. Partial credit will not be given. This program will provide 6 hours of continuing education credits (1 Preparatory, 2 Operations, and 3 Additional). ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Presentation Summary / Learning ObjectivesCustomer Service - Good Enough is Not Good Enough - Demanding More of Yourself and Your Service - by Dan Batsie, BA, NRP The world of EMS is changing at a dramatic pace. Innovation, new technology and the dynamic science of medicine constantly demonstrate that meeting the status quo is in fact sliding backwards. But mediocrity is easy, inexpensive, and reachable by most and therefore applies a strong force, especially to our new initiates. To progress as a profession, we must push against this tide. This session will describe the pursuit of excellence in EMS and describe why our future depends on it. More importantly, participants will learn in practical terms how to instill that pursuit of excellence into their daily EMS routines. Learning objectives: List and describe four common disparities between stakeholder expectations and the reality of EMS Capability. Define entry level competency and describe how it limits the delivery of excellent EMS.Describe the evolution of mediocrity in EMS education.Describe the importance of a growth mindset in EMS training.Define the role of humility in the evolution of an EMS practitioner.________________________________________________________________________________________________ Advocacy on All Levels; Local, State, and Federal Engagement - by Aidan O’Connor, Jr., NRP, FP-C Whether an EMS agency operates as a private, municipal or not-for-profit EMS organization, our industry is impacted by government decision making. Advocating and lobbying our elected officials and government agencies ensures that you are part of the decision making and assure the solution benefits and does not harm an organization and/or profession. It is easier than you may think and will yield more than you could have ever hoped for. Defining advocacy vs. lobbying. Understanding how local, state and federal government impacts the EMS industry every day. Discuss and integrate how we can engage elected officials and government. Examine best practices and lessons learned for ways to gain positive results from advocacy. Review EMS related groups that can help on behalf of the industry._______________________________________________________________________________________ PESH and Emergency Medical Services - by John Usher PESH and the Emergency Medical Service - This presentation begins with an overview of the PESH program, inspection procedures and current strategic plans, followed by discussion of the key elements of safety & health programs typically required for EMS, and finally, a review of the free and confidential consultation services available to public employers and how you can use PESH as a resource (1 hour including Q&A). Learning objectives: Participants will become familiar with the purpose and function of the PESH enforcement and consultation programs.Participants will gain an understanding of the primary hazards encountered by EMS members and the main aspects of the safety & health standards designed to mitigate them. Participants will learn the benefits of proactively working with PESH and how to help your members by making full use of available resources . ________________________________________________________________________________________________ The Steps to Successful Succession Planning - Helping Others Step Up to Lead - by Dan Batsie, BA, NRP Too often EMS leaders are selected and promoted with little forethought or specific training. The assumption that a good EMS provider will be a good manager often leads to disastrous results. This class will discuss evidence-based steps organizations can take to identify and develop new leaders. Topics include validated leadership traits, coaching and mentoring, and best practice promotional processes. Learning objectives: List and describe four common failures associated with EMS leadership development.Describe the link between poor leadership and EMS agency failure.Describe the relationship between organizational values, culture, and policies.Describe the process of an organizational leadership inventory.List and describe five elements of a successful leadership search.________________________________________________________________________________________________ Smoking Reefer vs. Smoking Bosses ? How to Handle Weed in the Workplace - by Doug Wildermuth, MS, NREMTP, CIC,RF, PC Marijuana has become increasingly more legalized across the country. While some workplaces can accommodate marijuana use to a similar cigarette smoking policy, what can EMS systems do? Is drug abuse common in our workplace? Can EMS leadership require and drug test and what kind? Come learn some exciting new employment standards that can affect our EMS workplace and how to better reduce your risk and create a safer work environment. Learning objectives: Identify how marijuana use affects the human body.Discuss common drugs abused in the workplace. Recognize the risks and responsibilities of the EMS employer to keep a drug-free environment.________________________________________________________________________________________________ NOTE: Given NYS COVID-19 safety requirements, this event will require masks to be worn at all times and social distancing practices will be employed. Catskill Hudson Area Health Education Center is a non-profit, 501(c)3 organization that works with community-based partners to address healthcare professional shortages and healthcare workforce development in the 11-county region of New York State that we serve. Our  mission is to address regional healthcare workforce shortages through education and collaborative community relationships to assist students, career seekers and health professionals. In order to address New York State’s healthcare workforce shortages, Catskill Hudson AHEC has funded hundreds of innovative, exciting and educational health professions programs since our first year of operation in 2003. To date, thousands of medical, pre-medical, nursing and health professions students were placed with hundreds of teachers at community-based training sites. Tens of thousands of young people, ages 10-17, received exposure to healthcare careers and health professionals through the fun and interactive activities of our health career youth programs. And thousands of health professionals have participated in Catskill Hudson AHEC sponsored continuing education programs.