Sales Associate / Warehouse Support

Orlando FL

Description

Position Title: Pro Counter Sales Associate Reporting To: Pro Counter Sales Manager Date: 12/15/2021 The Pro Counter Sales Associate for Specialty Tile Inc. is responsible for the selling and promotion of flooring and allied products. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Primary Responsibilities · Promote and sell products and/or services to meet customer needs · Customer service tasks such as welcoming customers, offering assistance, making recommendations, answering questions, and explaining the technical features of products · Order entry tasks such as sales order entry, allocations, and payment processing · Communicate with all sales reps and customers on material timelines and backorders · Complete paperwork and reporting are done in a timely and accurate fashion · Assist with preparing, and maintaining merchandise displays · Verify and receive customer returns · Assist with requesting stock profile updates in their proper inventory locations · Assist in keeping floor and stock area clean and orderly · Follow up on shortages and expedites issues by reporting to the manager · Perform stocking duties including taking inventory and re-stocking supplies Model exceptional customer service to external customers and internal STP employees Contribute to team effort by accomplishing other tasks as needed and other projects as assigned. Knowledge & Skill Requirements · High School Diploma or equivalent Forklift Certified · 1-2 years of sales experience or customer service experience · Demonstrated work ethic, integrity, and professional conduct · Be a resourceful problem solver and self-motivated team player · Professional and effective written and oral communication skills · Strong interpersonal skills with the ability to get along with customers, vendors, suppliers, and employees · Proficiency in problem solving while demonstrating innovation in generating new and better solutions