Fireplace Technician

Golden CO

Description

The Fireplace Service Tech position will be responsible for assisting the service manager in ensuring we are delivering the best quality work and strongest customer service possible. The service tech will address all customers in a courteous, respectful manner at all times. Communicate via company cell phone; report any installation or service issues to install manager & site Supers. Essential Functions • Drive to job sites, take “finishing parts” inside and install, clean for aesthetics, and run the fireplace to check all quality aspects. • Assist in the follow up of outstanding issues that may be beyond the abilities of the inside sales team including technical troubleshooting, technical items on the NTS (need to schedule) spreadsheet, follow up phone calls and general technical phone calls. • Work in the field as “emergency” jobs arise and actively work directly with the Manager to follow up on these types of issues to prevent them from escalating. • Actively work with customers, builders, and inside sales team to foster healthy relationships and exceptional customer service. • Answer questions regarding service procedures and install manual interpretation. • Other Duties as assigned Job Requirements • Ability to drive a company vehicle (must meet all requirements outlined in the fleet management policy) • NFI certification – Or working towards it • 100% completion of Surefire training • Comfortable with heights and climbing 40+ foot ladders • Valid drivers license • Ability to communicate cordially and professionally with customers Working Conditions Work Environment: • Constant - outdoors on job sites, in commercial construction settings or exposed to the elements such as heat, cold, sunlight, darkness, wind, rain, lightning, snow, and dust Physical Demands: • Frequent walking on uneven and unstable surfaces (Loose Dirt, Rock, Gravel, etc. • Occasional climbing of ladders • Frequent driving on non-CDL company vehicle • Frequent ability to lift, bend, stoop, and kneel Job Type: Full-time