[job] Program Director (full-time) at The Refugee Center

Champaign IL

06 December, 2021

1:24 AM

Description

The Refugee Center is looking for a Program Director to join our team to support refugee and immigrant clients with resettlement. The Refugee Center (TRC), with an office in Champaign, IL, exists to provide services essential to refugee and immigrant resettlement in East Central Illinois, and to aid in the exchange and preservation of their respective cultures. Globally aware but locally focused, our professional, compassionate staff provide interpretation services and advocacy in court hearings, doctors' appointments, school conferences, and other settings. For 40 years, we’ve helped people find stability in their new homes through counseling, tutoring, community health programs, and support in completing paperwork for work, school, and government programs. The Program Director will be a senior leader who will lead on creating and overseeing the strategy of our programs. Supervised by the Executive Director, the Program Director will have a meaningful role in ensuring maximum impact of our programs, collaborating across functional areas, and setting organizational practices and goals. Responsibilities: Program Strategy & OperationsOversee all programmatic activities and staffWork with Executive Director to set programmatic goalsDevelop and implement program strategyTrack progress and trends related to programmatic goals, outcomes, and deliverablesAnalyze department impact and identify areas of opportunity and growthMonitor and manage data quality submitted by program team for internal needs and grant reporting purposesContinuously improve support to clients and measure client satisfaction with a trauma informed and client centered approachWork with local partners on opportunities to benefit TRC’s programming Collaborate cross-function with other departments when needed, such as Communication regarding program outreach and Grants regarding program deliverables for applications and reporting purposesEstablish structures, processes, and policies within program teams to streamline and add value to our workWork with Executive Director and Grants Manager on department budget Represents The Refugee Center as needed with funders, donors, and community partnersStaff managementOversee and mentor all program staff, including our social work team, tutoring program coordinator, workshop facilitators, and volunteer coordinatorFacilitate regular department meetings and one on one meetings with program staffConduct performance evaluations of program staffIdentify and support professional development initiativesMonitor social worker caseloads, troubleshoot issues, and develop systems to minimize burnout potentialCommunicate staffing needs for program department Work with staff to maintain high level of employee performance in program department Required qualifications: Strong experience in a related field, such as management, social work, human services, nonprofit management, education, and/or program strategicAt least 2 years experience with managing staff Ability to prioritize tasks and delegate responsibilitiesUnderstanding of our programmatic services, especially client managementExcellent communication and follow-through Upholds a high level of confidentiality and empathyOrganizational skillsExcellent judgement and ability to proactively make decisionsAbility to analyze and solve problemsStrong relationship management abilitiesInterest in building and amplifying holistic solutionsPassionate about our mission Preferred qualifications: Working proficiency in SpanishExperience in immigrant and/or refugee rights or servicesExperience leading teams Knowledge of applying for public benefits in IllinoisExperience working within local community and maintain those partnershipsKnowledge of current issues and trends that immigrants and refugees experience and difference approaches to address those realitiesExperience working with people from different cultures Compensation & Benefits: Salary starts at $45,000-50,000/year less applicable withholdingsMonthly stipend for healthcare coverageMonthly stipend for mobile phone usage The Refugee Center is working closely with public health professionals to meet and exceed safety guidance for our staff and clients. Based on their advice, we have recently opened our office to the public in order to meet the continued and growing crises in our refugee communities. Staff are currently working within a hybrid work schedule if they have work that must be done in the office. Clients and staff are required to wear masks at all times that they are in our office and we are currently requiring staff to either provide proof of vaccination against COVID-19 or take a weekly COVID-19 test. If interested, please apply to [email protected] with your resume and cover letter. No phone calls please.