Hotel / Resort Reservations Agent

500 Hotel Circle North, San Diego CA

Description

Job Overview : Join an amazing Resort Reservations and Revenue Team! You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. Essential Functions : Enthusiastically and with a smile, answer all incoming calls in with a warm and welcoming personality Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency Qualifications : Flexibility of schedules, must be available to work evenings, weekends and holidays Experience. Previous experience in hotel / resort reservations highly preferred. Also seeking Front Desk experience or call center experience. Seeking Hotel / Resort Reservations or Front Office experience Knowledge of Opera highly preferred Familiar with Opera