Roadside Service technician

Lowell MA

Description

Looking for Full-time and Part-time Roadside Service Technicians We Provide the service vehicle with tools. *Will Train* Must have Valid drivers license Must have Insurance Mechnically inclined You will be doing the following:Jump Starts, Tire Changes, Fuel Deliveries and lock-outs on vehicles. Hiring for the following areas: Lowell Area and Haverhill Area You must live within 15 miles of Lowell or within 15 miles of Haverhill $500 Sign on Bonus after 60 days of Successful employment Responsibilites: Responsible for providing safe and best in class roadside solutions for all customers while ensuring a positive experience. Roadside service techs are responsible for responding to member requests for service within a given ETA (estimated time of arrival) They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services Provides minor mechanical assistance (will be trained and equipped) in attempt to get member’s vehicle on-the-go instead of tow Accepts calls and responds to Dispatch or members with ETA to destination Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions Asks probing questions to help diagnose probable causes of breakdowns Makes a preliminary determination of the best course of action based on all information collected about the situation Contacts dispatch for assistance if unsure about a certain situation Maintains inventory of tools and products to ensure all service calls can be completed Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage Maintains a professional image (self and vehicle) Operates dispatching software to receive and update information regarding calls Collects revenue through cash and credit cards accurately based on services rendered Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow Working under pressure, in busy circumstances, with various traffic conditions, weather conditions