Delivery / Warehouse Operations Associate

Los Angeles CA

Description

What is Rinse? Rinse () is a rapidly growing dry cleaning and laundry delivery startup serving many cities! Our delivery valets pick up bags of laundry from our customers, and deliver clean clothing from our warehouse to our customers' doors. Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, and Boston. We've grown at double-digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work. Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you. About the Role... As a member of the operations team, you will ensure that customer orders are accurate, up to our quality standards, and delivered on time. This role has a significant upside for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development. We have an amazing team and want you to become a part of it! In this role, you will... Follow Quality Check processes to ensure all orders are up to Rinse cleaning standards and are ready for delivery on time Resolve various issues and hurdles to achieve a daily 100% quality control and order preparation status Physically move and monitor customer orders weighing up to 50lbs within our warehouse Prepare bags and materials for Valets prior to their arrival Be a liaison between our Valets on the ground and our dispatch, Valet Support, and Customer Care teams in a fast paced environments; meeting all market-level SLAs Interface with our Cleaning Partners to address any issues with orders Provide support to our Valets when they arrive in the evenings and at the end of their routes Problem solving in a fast paced /startup environment Occasionally drive full or partial routes within the Washington DC metro area as required by business needs Be cross trained to help fill other roles and responsibilities during the daytime shifts as needed As the ideal candidate, you... Breathe our core values of Taking Ownership, Respect, Honesty, and Working to Delight and Amaze our Customers Are able to embrace change and ambiguity in a constantly evolving environment Are able to be on your feet for a majority of your shift, lifting on average 30 pounds (up to 50 pounds) while keeping yourself in constant motion Have a valid driver's license and are able to pass a motor vehicle records check with a clean driving background; driving a 16 foot box truck is required Are able to keep a steady hand and are creative, attentive, and resourceful when solving problems Are able to communicate effectively across multiple levels of the organization using Slack, Asana, and Email Type at a minimum of 60 Words Per Minute Proficient in Google Docs, Windows and Mac Operating Systems, Android phones, and iOS devices Skilled with mobile phone applications and can communicate bugs or issues for solutions Have 2 years relevant work experience or a High School Diploma or College Degree (College Degree Preferred) Schedule… Candidates will be working 5 shifts a week; this includes weekend evenings (required), and the choice of three other evenings of the week consistently Shifts are available Sunday through Saturday (4:30pm - 12:00am w/ a required 30 minute break) Successful candidates will have consistent weekend evening availability The ideal candidate is flexible with their schedule as their schedule will change in time with the needs of the business Delivery Operations Associates need to be punctual and arrive on time to their shifts in East Los Angeles You’ll Love Working at Rinse Because… We've built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication. You'll take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about! We offer competitive compensation and stock options, in addition to great benefits, including health insurance, a flexible vacation policy, flexible work and office hours, and quarterly Rinse credit toward laundry/dry cleaning! Driving with Rinse is perfect for those looking for seasonal work, temporary work, part-time work, part-time work or for those looking for a supplemental income. Hours are in the evening. No previous experience as a transportation driver, truck driver, taxi driver, courier driver or delivery driver is necessary. We welcome those who have driven with other peer-to-peer ridesharing networks such as Lyft, Uber, Munchery, Postmates, Caviar, Instacart, Shyp, Luxe, Zirx. Our delivery valets come from all backgrounds and industries ranging from traditional driving and transportation industries to more customer service and creative industries. If you are an account manager, accountant, accounting, actor, actress, admin, administrative, administrative assistant, barista, bus boy, busboy, busser, cab driver, cab-driver, chauffeur, cleaner, cleaners, clerical, coffee, college student, construction, contract worker, customer service, customer service agent, delivery driver, designer, education, entry level, entry-level, expo, finance, food runner, food-runner, foodrunner, full time, full-time, health care, healthcare, host, hostess, hosts, human resources, human-resources, intern, interns, IT, limo driver, maid, maintenance, management, manager, manufacturing, marketing, messenger, network marketing, nurse, office, part time, part-time, private hire driver, receptionist, receptionists, restaurant, retail, retail associate, sales, sales person, salesperson, server, servers, teacher, teachers, valet, valets, waiter, waiters, waitresses, warehouse, worker, who is looking for a flexible part time or seasonal job, you should try driving with Rinse to supplement your income!.