Looking for a self-starter Field Service Technician

Columbia MD

Description

Job brief We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Responsibilities • Provide service and customer support during field visits or dispatches • Tie workflow to schedule • Produce timely and detailed service reports • Operate vehicle in a safely manner and use field automation systems • Follow all company’s filed procedures and protocols • Cooperate with technical team and share information across the organisation • Comprehend customer requirements and make appropriate recommendations/briefings • Build positive relationships with customers Requirements • English literacy • Ability to work flexible shifts and to adapt to changing work schedules • Familiarity with tools and applications