Locker Support Supervisor - American Dream Mall - Full-Time - LOCKE001

Rutherford NJ

Description

Locker/Customer Support Supervisor – American Dream Mall, East Rutherford, NJ - Full-time Hourly Rate: $17.00 + Benefits Must be available for days, nights, weekends, holidays and special events. COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore. BASIC FUNCTION The Locker/Customer Support Supervisor ensures daily operational performance goals are met by providing direct/tactical leadership for the team in the mall & park areas through great guest experience/service, maintenance and communication, to improve productivity, vend quality, and the customer experience. KEY RESPONSIBILITIES Assist in planning work schedules for staff Maintain a safe working environment by monitoring safety procedures and equipment Perform the same work duties as Customer Service Associates supervised, including but not limited to: Attend to lockers, collect and transport carts; ensure all equipment is available for customer use; Provide customer service to mall/park guests; Cleaning and maintaining of lockers, carts and any rental equipment; Collaborate with team members to solve work-related issues Review work assignments during and at the conclusion of shifts Provide guidance to employees on regulations, policies, and procedures Maintain excellent communication and cooperation with employees, and facility management Assist with collections, counting/recording money, documenting meter readings as needed Assess and provide training to staff as needed Other duties as assigned SKILLS Time management Ability to learn and master technologically; computer-based reporting tools, equipment, etc. Enthusiastic and positive attitude Fosters teamwork Ability to handle high pressure situations Flexible High degree of integrity and self-discipline Capable of teaching others to perform specific tasks Strong interpersonal communication skills EXPERIENCE Proven leadership skills; previous supervisor experience preferred Cash control experience preferred General knowledge of vended service products preferred QUALIFICATIONS Computer and Smart Phone proficient Excellent customer service PHYSICIAL REQUIREMENTS Lift 40lbs Push/pull 75lbs Walk & stand for duration of shift EDUCATION High School Diploma or equivalent preferred   BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. Experience Preferred General knowledge of vended service products preferred Cash control experience preferred Previous Supervisor experience preferred Education Preferred High School or better Skills Required Multitasking Attention to detail Computer Scheduling Customer Service Conflict Resolution Time Management Prioritizing Flexibility Communication Cleaning Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Leader: Inspires teammates to follow them