Client Services Coordinator

Lake Charles LA

Description

SBP is seeking passionate leaders from across the country to join in our efforts to return hard-working Americans displaced by disaster to their homes. SBP recruits exceptional high school and college graduates, talented professionals, and dedicated retirees who are ready to commit themselves to 10 months of service that will meet the needs of American citizens impacted by disasters. We are hiring for a Client Services Coordinator to assist with disaster recovery case management. As an AmeriCorps Client Services Coordinator, you will serve as the point of contact and resource for the clients of SBP, assessing clients’ needs, providing referrals, and offering support throughout the application and rebuilding processes. Anticipated start date February 1, 2022. Essential Functions of Position: ● Move each of your 30-40 clients closer to moving into their rehabilitated homes. ● Interview prospective clients and work with them to complete an application for assistance. ● Present prospective client cases to Executive Director and/or Client Services Manager for acceptance into SBP programs. ● Assist clients in completing applications to utilize available funding programs earmarked for the recovery needs of disaster-impacted individuals in the local community and assist the client in navigating these programs throughout the rebuilding process. ● Research and refer clients who are in need of housing, food, or other needs to appropriate services. ● Act as a reliable point of contact for the client throughout the rebuilding process; ensuring client understands where they are located in the program pipeline at all times. ● Track client progress and report weekly to Client Services Manager on progress. ● Input client data and upload documents into client database (Salesforce); update case notes daily. ● Support and promote the client both with outside organizations and internally within SBP. ● Learn, understand, and perform SBP’s expectations for project site and personal safety as outlined in the Construction Manual and Safety While Serving at SBP, as well as safety trainings occurring throughout the term on site or during departmental meetings Requirements ● Be at least 17 years of age or older. ● Be a citizen, national, or lawful permanent resident alien of the United States. ● Have a high school diploma or its equivalent. Benefits ● Monthly Living stipend of $1,600 ● An additional $175 monthly housing stipend for individuals who have previously served in AmeriCorps, NCCC, or VISTA ● Education award of $6,345 upon successful completion of each 10-month term ● Eligibility to postpone repayment of federally-guaranteed student loans during their service term. (The National Service Trust will also pay all or a portion of the interest that accrued during the service period.) ● Free limited benefits health coverage ● Access to the AmeriCorps Member Assistance Program ● Child care assistance ● Valuable professional development and opportunities to further their career Commitment Required: Position is full-time for 10 months. A typical service week is Monday – Friday, however volunteer events often occur on Saturday and will require attendance. Apply online: