Auto Shop Service Manager

2617 AURORA RD, Melbourne FL

Description

Busy car lot looking for a dependable Service Writer ASAP. Monday - Friday 8-5 Automotive Service Writer Advisor Job Responsibilities: *Initiates automotive services and repairs by ascertaining performance problems and services requested. *Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. *Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. *Develops estimates by costing materials, supplies, and labor. *Calculates customer’s payment, including deductibles. *Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required. *Obtains approval signatures and enters repairs orders into service database system. *Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns. *Maintains automotive records by recording problems and corrective actions planned. *Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications. *Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Qualifications / Skills: Equipment Maintenance * Problem solving * Reporting research results * Productivity * Estimating * Product knowledge in automotive field * Customer service * Safety management Please stop by or call Tony or Elyse 321-751-0600