Automotive Service Dispatch Advisor

264 Lancaster Dr NE near Amber, Salem OR

Description

SERVICE DISPATCH ADVISOR P&M Automotive is a Salem-based, family owned and operated small business that has gratefully served the community for more than 45 years. In our 21 bay facility, our master technicians offer local and nationally recognized repair work in a driven and rewarding environment, with integrity and ethical practices to our valued customers whose trust we are honored to have earned. We strive to be a beacon of transparency in the industry. Benefits As an automotive consultant and shop dispatcher, you aren’t simply a faceless name on a department spreadsheet identified only by your sales numbers and applicable skills. You are the liaison between the customer service advisor and the technician, and the facilitator of work flow. You create solutions in moments of concern, tailoring each one to the customer’s unique circumstance, while also delegating approved repair work to the ideal master tech according to particular expertise. When you choose P&M Automotive, you become a part of us. You become part of our family. As such, we do everything we can to provide for our family which is why we are thrilled and grateful to, as a small independent business, be able to offer you medical and dental coverage as well as life and retirement. And that’s not all. • Dress- The last thing you want to add to a busy morning trying to get out the door for work, is having to decide what to wear. We make it easy by providing you with crisp button up shirts. • Vacation- We understand, life happens. And it can be demanding. Which is why we offer paid time off that begins accruing from day one. • Earnings- As a solutions advisor you are vital. As a shop dispatcher you are integral. As a combination of the two, you are invaluable. The heartbeat of the business. We recognize this and appreciate all you do for P&M which is why we offer productivity incentives on top of a starting monthly salary ranging between $4000 and $6000 per month. • Potential- We are a high-volume independent facility. If we are fortunate enough to have you choose P&M for your career, we will do everything we can to work for you, which can be very high earning potential if both skilled and motivated.. • Education- Automotive repair is an ever-evolving vocation, constantly changing, and rewarding to those who advance alongside it, which is why we work with you and contribute to both your automotive master certifications as well as continued education to help your knowledge and skills maintain relevance. • Fulfillment- When customers present concerns, you have the power to help. To work not for them, but with them. You are their guide. Their counsel. They have questions and it is through your advice and solutions that you offer them peace of mind. And peace of mind is its own reward. • Accomplishment- That feeling when you apply all of your critical thinking, knowledge, skills, and abilities to lead P&M to operating like a well-oiled machine. Whether it be successfully diagnosing a challenging issue, delegating repair work in a fashion to best maximize volume utilizing each technician’s particular set of skills, or helping our valued customers truly understand recommendations through transparency and information. Requirements Being an Automotive Dispatcher and Solutions Advisor can be demanding but even more rewarding. The business is relying on you. You are the conductor of the facility. You will be delegating repairs to technicians, developing relationships with our customers, and using your skills and knowledge to advise a technician, customer, or fellow consultant. Because you are the heartbeat of P&M, it is imperative that this be the right relationship for both P&M and you as a candidate. To be considered for this crucial role, please embody the following: • Experience- Knowledge in various aspects of vehicle repair and maintenance with 1-2 years of related work experience. • Professionalism- As with all first impressions, you don’t get a second chance. Which is why it is essential that, as P&M’s representative, you conduct yourself in manner ideal for such a key role. Meaning, in addition to hygienic appearance and demeanor, one must also be mannerly, amiable, and agreeable. • Principles- While this is a bridge position, meaning it is both shop dispatcher and advisor, aspects relate to sales. Our consultants must encourage and promote recommendations with ethics and integrity. We coach and counsel with honest information and transparency. • Aptitude- Familiarity with diagnostic equipment and computer software relating to both diagnostics as well as repair management, as well as problem-solving skills • Communication- It is incumbent that those in a position to advise customers, as well as delegate and confer on repair orders with technicians, be excellent at not only communicating clearly and effectively, but have equally great listening skills. We can’t offer solutions if we don’t listen. A successful dispatching consultant doesn’t simply hear, but listens. • Credentials- As P&M has partnered with multiple government departments as well as corporations, we by contract are required to maintain a drug-free environment. As such, potential candidates must pass a pre-employment drug screening in addition to a criminal background check, and maintain a suitable driving record with a valid driver’s license. Responsibilities As P&M Automotive’s Dispatch and Advisor, you will be utilizing your fundamental skills to betterment of the business. Offering solutions when they are most needed, be it for customers, fellow advisors, and/or technicians. You are the liaison. Throughout your journey, you will build quality relationships based on honesty and trust. As such, when you accept this position there are certain privileges and commitments. • Collaborate with customers, advisors, and technicians. Communication is the most widely used tool in your arsenal. Transparency is vital. • Welcoming customers at times be it in office or over the phone with the excellence they have come to expect from P&M. The same excellence you would desire to be offered were the roles reversed. • Crafting informative and clear recommendations in a manner that is respectful and understandable including assurances and saving potential. • Strategizing to clearly and effectively prioritize work with safety always being paramount. Economics are a factor for most. Some customers will be able to approve and trust all recommendations without consideration, many however, will prioritize according to their budget and financial status. • Detail your recommendations, diagnoses, and repairs. Use narratives and photo evidence to educate our valued customers. We at P&M don’t want to just tell our customers what their vehicles need, we want to offer them the evidence and tools to make their own informed decisions based on thorough and truthful counsel. • Shaping schedules of customers and technicians with respect to appointments, transport, and estimated repair time. • Balance is the key to thriving in this role. When your day is active, so progresses the day itself. This placement offers the variety that many candidates seek. From working with our solutions advisors and valued customers, to guiding technicians, to delegating projects with finesse and mindfulness relating to individual skillset. To aiding in diagnostic challenges. This position with its advancement opportunity has it all. APPLY TODAY! We are so excited to meet you and share what we can offer. Please come to our facility today.