Banquet Server- WESTIN HOTEL

4535 Commerce Street, Virginia Beach VA

Description

Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO. Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware.  Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.) Learns the menu for each function served and is able to explain the major ingredients and preparation methods for each item to be served. Is standing in assigned station at least 15 minutes prior to function start time. Acknowledges and responds to all guests’ requests, advising supervisor if necessary. Keeps station neat and clean during service.  Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.  Use proper in-room clearing and aisle tray break down procedures. Returns all reusable table complements and condiments to be cleaned and refilled. Assist Captain or Manager in setting up buffet and other special food services tables/stations. Assist the Captain or Manager in breaking down buffet or other special food service tables and equipment. Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures. Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures. Follows cash and guest check procedures at all times. Return all excess food to the kitchen following all sanitation guidelines.  No food or beverage is to be consumed by associates without prior approval from the Chef on duty. Complete any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc. Assists steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized. Learns and applies all procedures of proper service. Assist co-workers whenever needed. Remain up-to-date with hotel events and guests, as they affect the areas of responsibility. Maintains responsible alcohol service certification. Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.