Onsite Human Resources Representative / Customer Experience Manager

Jacksonville FL

Description

The role of the Customer Experience Manager is to be an extension of the Bluecrew Team in the field. The Customer Experience Manager aims to deliver a consistent, seamless experience to our Workers and Customers that create memorable moments unlike any other provider in the industry. Job Duties • Assist in checking workers in and out of shifts • Assist in any onsite customer requests regarding crew • Train end users on the Bluecrew mobile application • Answer any worker or customer questions regarding Bluecrew • Record client feedback, information, etc. in CRM • Collaborate with Account Management and Support Teams • Manage employee payroll approval through TimeStar system • Interact with on-site management including TimeStar questions, Crew Member interaction, and any other pending needs • Add new Crew Members to the TimeStar system as well as communicate badge information Job Skills & Qualifications • Previous experience in customer service or recruiting • Strong communication and ability to engage in conversation with a variety of people • Reliable transportation • Laptop with internet access via Google Chrome This position is a representation of the Bluecrew brand and will be highly visible on a company-scale. Constant feedback and improvement tips will be provided. Failure to meet the standards of this position may result in a removal from the job.