🚗 Service Dispatcher/Internal Service Advisor + 💲1500 Bonus 🚘

Golden CO

Description

Job Title: Service Dispatcher/Internal Service Advisor Stevinson Lexus of Lakewood is seeking a service Dispatch/Internal Service Advisor to join their team. Previous dealership Service Advisor experience is helpful. Compensation: $18.00-$20.00 per hour based on experience + $1500 sign on/retention bonus Work Hours: Full Time schedule as defined JOB DESCRIPTION SUMMARY Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. DUTIES AND RESPONSIBILITIES • Implements and maintains an effective dispatch system. • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. • Prioritizes and controls all comebacks to ensure proper and prompt attention. • Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. • Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. • Maintains timely and professional contact with service customers. • Maintains an organized and up-to-date repair log. • Prepares estimates when required. • Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. • Calls sales guests (new and pre-owned) the following day after purchase to welcome them to the service department and schedule any outstanding repair work or aftermarket item installation. • Works closely with the pre-owned manager and sales staff to effectively manage the pre-owned reconditioning process. • Ensures that technicians follow warranty material disposition procedures. • Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. SKILL AND REQUIREMENTS • High school diploma or General Education degree (GED) in addition to two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience. • English language required (bilingual a plus). • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Typically works in a shop environment and uses a computer, telephone, mobile phone and other office equipment as needed to perform duties. CERTIFICATES, LICENSES, REGISTRATIONS • Valid Driver’s License • Must maintain Lexus factory required certification and testing as released and required from the manufacturer. Benefits • Health care coverage offered including medical/dental • 401k Plan (retirement benefit) • Paid Holidays/vacation/sick leave • Life Insurance • Sundays Off • Federal holidays that the dealership closes for off • Company provided uniforms and laundering Stevinson Automotive is an equal opportunity employer. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.