Dispatcher & Office Manager for busy HVAC / Heating Company

997 Merrick near Millburn ave, Baldwin NY

Description

Looking for a person that can dispatch and mange the calls to the senior tech who is also the owner and the other service tech and sub-contractors. We are a very small family business but we are very busy with calls coming in and the winter season being the busiest time of the year for us. Looking for someone to answer the calls and do data entry putting their info into our CRM and dispatching and managing the calls and dispatching the calls accordingly to the techs. NOTE: THIS IS A FAST & HIGH PACE ENVIRONMENT AND WE GET A BIG INFLUX OF CALLS WHEN WE GET BUSY. If you can NOT handle a fast pace environment please do not apply. This is NOT for YOU. What's expected of you: -Be on time at 8am in the office. Our office is in Baldwin (Long island) -Call the customers and answer the calls (We have an answering service that answers our calls and you must call the customer within a reasonable time) -Be on top of the tech and time when tech is going to the customer and communicate with the customer ( Like giving ETA and letting the customer know if we are running late) -Must have good customer service skills -Take payment if need to -Dispatch the calls and you MUST know your demographics where you sending the techs ( We will question You if you get an interview) -Look for parts & write estimates -Someone who is bi-lingual (Spanish speaking but not necessary) -TEAM PLAYER -Someone responsible -If need to work over time or Saturdays must be available during the busy seasons like the winters and summers -Live close to Baldwin and has his or her own transportation. If you live too far we will not consider you or your resume. -No drugs or Alcohol We look forward to hear from you soon and thank you all for your time and inquiry Louie the Boiler Man NY Boiler & Air Conditioning Repair