Automotive Service Advisor

4579 Abbotts Bridge Road, Suite 1 near Peachtree Industrial Blvd, Duluth GA

Description

Responsibilities: • Greet customers and offer excellent customer service from intake to release of their vehicles • Translate customer-reported problems to actionable work orders for technicians to complete. • Order necessary part from suppliers and double-check that they are delivered to technicians. • Develop estimates by costing materials, supplies, and labor. • Invoice and collect payment from customers for services rendered. • Handle and resolve customer complaints regarding services • Maintain customer records and enter data into computer databases. Qualifications/Skills: • Working knowledge and experience of automotive products, repairs and parts. • Strong communication skills and the ability to translate customer needs to workable technician orders. • Basic knowledge of computer programs including database tools. • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly. • Basic mathematics skills to prepare and process bills and customer payment • Ability to communicate complicated automotive processes to customer’s who may only have basic automotive knowledge. • Forward thinking and keen to learn, with an interest in development and progression. • Reliable.