Business Operations Assistant Wanted for Family Owned Woodshop

Hackettstown NJ

29 October, 2021

7:18 PM

Description

Are you enthusiastic about finding new ways of doing old things? Do you have the ability to see the big picture and break problems down to actionable tasks and projects? The experience you bring won’t “fit” into one title- as a Business Operations Assistant you will leverage a variety of customer service, sales & marketing and administrative skills to benefit our team, our product line and our customers. Mystic Timber is a family-run B2B and B2C artisan woodshop specializing in handcrafted signature lines of wood handled dabbing and smoking tools for the legal cannabis industry. Our team is expanding and our business processes are evolving- we’re looking for someone who’s enthusiastic about making a direct impact on both. You may not check every box in this job description, but if you finish reading this and feel like you could add value to this role then I want to hear from you! We are considering this as a part or full-time position. Job Description Reporting to the Business Operations Director and working cross-functionally with the broader team, you’ll have a wide range of responsibilities: Receive and triage incoming calls, emails, social media messages and/or mail and respond as directed or escalate to the appropriate team memberReview existing processes to streamline office procedures and develop/update administrative systems to make them more efficientHelp to process orders from end to end on a daily basis, working in collaboration with shipping and productionFollow up with customers for missing information, verifying data accuracy in invoices and orders, and update sales and customer recordsPerform outbound sales/business development activities in response to customer leads and inquiriesAd hoc projects related to trade shows or in-person events (ie: maintain trade show events calendar, generate client lists for Mailchimp campaigns, direct mailings, and social media blasts) What You Bring Excellent communication skills (both verbally and written) with previous experience interacting with external customers and vendorsStrong interpersonal skills and problem-solving abilityProactive with the proven ability to work effectively both independently and with a team Technically adept- able to learn, navigate and help to train staff on internal applications and systemsOrganizational skills and keen attention to detailPrevious experience working with ecommerce and website platforms such as Woocommerce and WordPress would be idealProficient in Microsoft Office or G-Suite (Google Docs, Sheets etc) applications and able to quickly learn new softwares that may be needed to perform your job duties Nice to Haves Startup environment experience where you’ve helped to establish policies and procedures while wearing a variety of hats and comfortably switched between themExperience with developing HR policies would be an assetPrevious experience with a billing or accounting software would be helpful What We Offer A supportive team environment where collaboration is encouraged!Opportunities to learn and growCompetitive pay based on experiencePaid time off (vacation and sick time)Free onsite parking HOW TO APPLY: please send a resume outlining your experience and a brief introduction to [email protected] explaining why you’d be an asset to our company. While we appreciate all applications, only qualified applicants will be contacted.