Seasonal Event Staff

36201 Enchanted Pkwy S, Federal Way WA

Description

Overview Christmas in Color, presented by Wonder Entertainment, seeks seasonal event staff labor to oversee daily park operations for Christmas in Color’s interactive drive-thru light show running from November through January. This includes acting as an event Greeter and Traffic Marshall while providing a quality Guest Experience. The event will be held at Wild Waves Water Park in Federal Way, WA. The shifts will be evening shifts, and will run from 11/19/2021 - 1/2/2022 Apply Here: Responsibilities Welcome, Check-in, and Communicate with guests using Exceptional Service Skills Follow all Christmas in Color safety protocols Follow Opening and Closing Procedures Conduct daily Health Assessments and adhere to all COVID-19 protocols Provide clear and concise information to all our event guests to ensure optimal Event Experience Represent the Christmas in Color identity with charisma, professionally and tranquility, even in high stress situations Be fluid between performing the following roles: As a Greeter, be able to: Follow and execute Christmas in Color ticketing procedures Maneuver technology devices used to check-in Guests, such as scanners and iPads Scan and ensure guests have an appropriate entrance ticket Spiel to Guests the Show Guidelines to ensure they have the best possible experience Hand appropriate guests merchandise packages based on their ticket Use conflict resolution techniques to mediate guest issues/situations As a Traffic Marshall: Ensure vehicle flow is effective and efficient Filter paid and non-paid customers to the appropriate line Direct any stopped vehicles to appropriately move forward Assist vehicles that have issues during the event and aid in executing contingency plans Identify weak points of the show and address them as needed Have an extra out-going personality and take initiative to interact with guests, dance around, and maintain a high energy throughout shift Ensure guest have an optimal experience by maintaining an effective traffic flow and using conflict resolution skills Qualifications: Proven track record of exceptional customer service At least one year guest experience Experience using tablet devices for ticket processing A bubbly personality and love for the Holiday Spirit Ability to take initiative Comfortable speaking and interacting with customers Work Environment Ability to walk and stand for extended periods of time Must be comfortable working outdoors (hot and cold weather conditions) Must be available to work evening shifts, weekends and holidays Must be willing to commute to event site Apply Here: