Service Advisor-Toyota of Newport

Newport OR

Description

Service Advisor – Toyota of Newport The Service Advisor initiates automotive services and repairs for our service customers. Applicants with a strong focus on quality, customer service, problem solving, productivity and excellent communication skills are preferred. Sign on and retention bonus of up to $500 per quarter for the first year of employment Unlimited income potential, you control your financial destiny. Automotive Service Advisor Job Duties: • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Apply at: Newport Toyota Service Department 3234 SW Coast Hwy. Newport, OR 97365