Returns Specialist

1665 MacArthur Blvd, Fountain Valley CA

Description

Overview The primary function of the Returns Specialist is to accurately verify, record and transact all incoming product returns, in an expedient, safe and efficient manner. This includes unloading items from carriers, visual inspection of packaging, transact receipts, unpacking and reboxing, verifying and recording incoming material to support customer returns/RMAs and collaborating with the Customer Care team. This position is responsible for all aspects of RMA receiving for the Technical Service group and includes fostering good working relationships with TSG personnel and the Customer Care department to resolve shipping and receiving discrepancies timely, efficiently and accurately. QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem. By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more. Responsibilities Work directly with Customer Care team to address and resolve discrepancies with returned product (missing RMA number, incorrect serial number, different model assigned to the RMA or other issues). Holding weekly follow-ups meetings / discussions with key members of that team to work on continuous improvement and further implement lean methodologies into the role and department. Unpack, verify and receive RMA’s (return for credit, advance replacement, return for service) for the Technical Services Group based on how they are assigned. Dispose of trash and recyclable materials upon unpacking. This requires having a keen attention to detail to ensure returns are received properly according to the type of return. Ensure incoming deliveries are accurately transacted into proper location depending on disposition. Proactively reporting damages or other issues to necessary internal teams to have so they can be resolved in a timely manner. Unload carrier trucks on a daily basis. Regularly back up department with shipping and packout as needed. Cross train in other areas of the warehouse based on the needs of the business. Perform other duties as assigned by manager. Qualifications High School Diploma Required, AA Degree a plus Minimum 3-5 years warehouse experience, forklift, Oracle knowledge or other ERP knowledge Previous RMA experience, basic to intermediate computer skills including Microsoft Office (Word, Excel, Outlook), ability to lift up to 50 pounds, professional and well developed oral and written communication skills, good interpersonal skills, strong organizational and time management skills, Oracle or other ERP knowledge preferred, analytical thinking, problem-solving attitude, flexibility to adapt to and create new processes