Automotive Service Advisor

11700 Anderson Mill Road near RR 620, Austin TX

Description

Seeking Experienced Service Writer to Join Our Team! At Tuffy Tire & Auto we provide the best automotive repair service in the industry through a continuous commitment to Quality and Customer Service. At Tuffy we still do things the old-fashioned way. The right way. In fact, only Tuffy offers full-service automotive maintenance and repair with a 24 month/24K mile guarantee on parts. The Service Writer is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Ensure that customers receive prompt, courteous, and effective service Drive the sale of technicians' time to meet departments sales forecast Prioritize required services, and be prepared to provide options upon request Keep customer informed on completion times, service expenses, and possible changes Ensure customer has a positive Tuffy experience Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle. Job Requirements: Prior experience in a service advisor Sales experience Dealership experience is preferred Must have computer proficiency Excellent customer service skills Great communication skills Ability to multi-task Team player BENEFITS OFFERED Competitive Pay Scale Based on Experience Structured Bonus Based on Performance Advancement Potential Health/Dental/Vision Insurance Other Insurance ASE Certification Assistance Tuition Reimbursement Program Paid Uniforms Weekly Pay