Field Service Technician

Hickory NC

Description

About Us: IntegraServ is a value-added reseller and service provider of RFID, barcode and data collection equipment, printers, software and complete solutions. Incorporated in 1993, IntegraServ started with five locations in the southeast, providing quality products, service, and consumables. Today we offer industry solutions across North America. Our growth is based on the strong commitment we have to serving people rather than just equipment. Many of our customers express a sense of “family” in dealing with us. Our professional and personal values often blend as we work together to achieve your productivity goals, rather than our sales goals. We utilize our vast experience and knowledge of business applications, printer hardware, quality and service, in the selection process of the manufacturers we represent. This insures you the most reliable and dependable products available. We act as your consultant, providing you application expertise, cost analysis, hardware comparison, and service after the sale. It’s a philosophy that leads to the kind of organization with integrity to serve your needs: Which is how we live up to your expectations, and our very name. IntegraServ. Field Service Technician: As a Field Service Technician you will perform all aspects of hardware sales support, installation, repairs, and preventative maintenance on printing equipment in an assigned customer base, while providing excellent customer service with minimal supervision and a positive attitude. Work schedule will be Monday - Friday, 8 am - 5 pm. Responsibilities and Duties • Respond to customer service calls as dispatched from our call center. • Travel to customer sites. • Service office and industrial impact, thermal, and laser printers from the major manufacturers including Printronix, Tally-Dascom, Zebra, Sato, Microplex, HP, Lexmark, and others. • Complete and maintain Service Reports. • Maintain vehicle, tools, inventory, and company property in a clean and orderly condition. • Complete monthly Expense Reports in a timely manner. • Complete weekly Time Cards in a timely manner. • Comply with all corporate and customer safety policies. • Valid drivers license and safe driving record. • Other duties as assigned. Qualifications and Skills • Must maintain a professional attitude and appearance. • Must have a clean driving record. • Must have a fundamental knowledge of electronics troubleshooting and excellent mechanical skills. • An electronics degree and networking experience a plus. • Prior technical service experience a plus. Benefits Company Health Benefits, 401K, Vacation, and a Company Vehicle Pay Based on experience Job Type: Full-time Pay: From $18.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Parental leave • Retirement plan • Vision insurance Schedule: • Monday to Friday License/Certification: • Driver's License (Preferred) Work Location: • On the road Work Location: On the road