Arena Manager

190 Shephard Street, Lynn MA

Description

The Arena Manager is responsible for delivering a high quality, well-maintained facility, focusing on ice quality, operations, safety, fiscal health, and customer satisfaction. In addition, they are responsible for developing a highly trained and customer focused staff that will help build customer loyalty and repeat business. The Arena Manager must work closely with the FMC Maintenance team, Programming team and Senior Management to accomplish these objectives. It is essential to this position to be regularly available during standard business hours as well as night, weekend and holiday hours to meet with staff, facility users and vendors and be present for routine and special events. Full-time/ Seasonal (August - April) position. Key roles and areas of responsibility will focus on operations/facilities management; staff management; programming and customer service. Qualifications: • Minimum 5 years’ experience in the operation and/or management of ice arena facilities with at least 2 years in a supervisory capacity. • Experience supporting program efforts preferred. • Certification in Ice Arena Management, Operations, or Programming issued by iAIM, USIRA, or ORFA preferred. • Self-starter with ability to analyze situations and develop solutions to problems with minimal supervision, strong organizational skills with ability to prioritize multiple tasks and manage time effectively. • Outstanding interpersonal skills to motivate and lead a team. • Ability to develop "out of the box" ideas for increasing facility usage, sales and controlling costs. • Ability to communicate effectively both verbally and in writing. • Flexibility to work varying hours. • Must have a valid Driver's License. FMC Ice Sports requires that all employees be fully vaccinated against COVID-19 upon hire, unless and to the extent a medical or religious-based exception is approved as required by law. Every employee who qualifies for an exemption will be required to wear an appropriate mask at all times while on site, and will be required to present a negative COVID-19 test result at least once per week. Text Manager19 to 781-358-8584 to Apply or follow the link below to complete an application. Why work at FMC Ice Sports? Click here: Making our Community a Better Place Starts with You - Join our Team, Make a Difference! The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.