HOTEL FRONT DESK AGENT

Roosevelt near Finley, Glen Ellyn IL

Description

Pay: Up to $18 an hour We are hiring part time evening shift, (2PM-10PM) and/or overnight shifts (10PM-2PM), Hotel and Opera PMS Experience is a must. Must have Friday and Saturday availability. Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When your part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title. At Crowne Plaza Hotel - Lombard/Downers Grove we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. We looking for a Front Desk Associate to join our busy and professional team. The ideal candidate is likely to have worked at least 1 year in a hotel environment, be able to demonstrate initiative and be someone who has a reputation for delivering great service. In return, the hotel will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career. If this sounds like the perfect move for you, please apply. The Crowne Plaza Hotel - Lombard/Downers Grove is located east off I-355 on Rt. 38 (Roosevelt Rd). Duties and Responsibilities · Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests · Check guests in, issue room keys, provide information on hotel services and room location · Ensure required identification is taken from guests at check-in in line with local legislative requirements · Answer phones in a prompt and courteous manner · Up-sell rooms where possible to maximize hotel revenue · Answer, record and process all guest calls, messages, requests, questions or concerns · Record guest preferences in the system · Check guests out, including resolving any late or disputed charges · Accurately process all cash and credit card transactions using established procedures · Issue, control and release guest safe-deposit boxes in line with hotel procedures · Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up · Take action to solve guest problems/complaints using appropriate service recovery guidelines · Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty · May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes · Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service · Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and requirements High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. This job requires ability to perform the following: · Frequently standing up behind the desk and front office areas · Carrying or lifting items weighing up to 50 pounds · Handling computer or computerized equipment · Basic computer skills to operate various property management and reservations systems, etc. · Being passionate about people and service · Strong communication skills essential when interacting with guests and employees · Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. · Basic math skills are used frequently when handling cash or credit. · Problem solving, reasoning, motivating and training abilities are often used · Have the ability to work a flexible schedule including nights, weekends and/or holidays