Barony Beach Club - Rooms Controller

5 Grasslawn Ave, Hilton Head Island SC

Description

There is nothing more fun than going on vacation with family and friends, creating memories that will last a lifetime. At Marriott Vacations Worldwide, we are fortunate to bring our Owners and guests unforgettable vacation experiences to life. But, the fun is not just for our Owners and guests… our associates are encouraged to have fun too! Creating an environment they want to come to every day is a top priority. An environment that is comfortable, fosters teamwork, allows everyone to be themselves and most importantly reinforces #theMVWay – Our Culture of Fun! Click here to apply today! Rooms Controller Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Requirements: •Must be able to work a flexible schedule, including complete weekend and holiday availability •Must be able to work various shifts, including 1st or 2nd shifts. •Must have great customer service skills – all of our positions come into contact with guests! •Housekeeping experience preferred but not required. What does MVW offer? •Competitive Pay! •Medical/Dental/Vision/401K opportunities! •Travel discounts! •Credit Union Membership! •Growth and Development Opportunities! Follow us on Social Media! Instagram: @mvwcareers Facebook: Marriott Vacations Worldwide Careers Twitter: @mvwcareers Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.