Guest Operations Specialist

Boston MA

Description

We are looking for a Guest Operations Specialist to join our fast growing Boston,MA team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken. Schedule requires weekend coverage. Either Wed - Sun or Sat - Wed. What you’ll focus on: Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests. "Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.) Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time What we’re looking for: Problem solver, with ability to work in a fast-paced and "get the job done" culture Enthusiasm to own a part in driving operational excellence Detail-oriented Confident user of technology (email, slack, G suite) A positive, driven, upbeat and friendly personality Your benefits: Competitive salary Flexible paid time off Enhanced parental leave 401k retirement plan Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to OneMedical and Health Advocate Dynamic working environment with talented people Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai! At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.