The Future of Insurance: Personalized, Digitalized and Connected

120 Huntington Avenue,Boston MA 02116

30 September, 2021

Description

Join Capco and NEOS as we discuss the Future of Insurance. Primary research by Capco has found that increased education around insurance products, the hyper-personalization of insurance offerings, and enhanced digital customer experiences are the key opportunities for insurers to improve customer engagement and drive better customer outcomes in today’s digitalized and connected world. Join us for this in-person event with the Capco Institute, NEOS, a Capco company, and our panel of industry experts as we discuss “The Future of Insurance: Personalized, Digitalized and Connected.” Key discussion topics The increasing data-centricity of the insurance industry and the effects on customer offeringsThe emergence of hyper-personalized insurance productsThe increased demand for digitally focused tools that educate the customer, provide personalized support and financial informationThe effects of cross-selling on brand awareness, retention levels and driving repeat businessOur panel Moderator: Ernst Renner, Partner and Head of Insurance (USA), NEOS, a Capco Company Keynote: Professor George Westerman, Senior Lecturer, MIT Sloan School of Management Susan Fiengo, Managing Director of Digital Customer Experience, Global Atlantic Financial Company Jin Chun, SVP and Head of Cognitive Computing, Fidelity IT Fellow, Fidelity Investments Amanda Wallace, Head of Insurance Operations, MassMutual A discounted hotel rate is available for event attendees and will be available in your registration confirmation email. Please note that in accordance with the Commonwealth of Massachusetts guidelines, we kindly ask that attendees of this event wear a face mask while indoors or moving throughout the hotel. The cocktail reception following this event will be held outdoors on the rooftop pool terrace. Capco is a global management and technology consultancy dedicated to the financial services and energy industries. Our professionals combine innovative thinking with unrivalled industry and domain expertise to offer our clients consulting expertise, complex technology and package integration, transformation delivery, and managed services, to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs, and enhance controls. We serve our clients from offices in leading financial centers across the Americas, Europe, and Asia Pacific.