Service Coordinator

Solarponics near 4700 El Camino Real, Atascadero CA

Description

Solarponics Energy Systems – Atascadero, CA   Updated 09-15-21 We are looking for a meticulous, detail-oriented Level 1 service coordinator to join our growing service department. This is a full-time, in-house position. Hours are 8:00AM to 4:30PM. Job Overview The service coordinator works closely with and under the direction of the service manager. Responsibilities include communicating with the service technicians, customers, and vendors. helping to plan services, and keeping records of the services offered. To be successful as a service coordinator, you should be service-oriented with excellent organizational and record-keeping skills. You should also have strong communication and interpersonal skills and should be able to deal with our clients with a calm and professional demeanor. Responsibilities for Service Coordinator Scheduling appointments for clients, answering phones and tracking clients' service records. Following up with clients regularly to assess and ensure their satisfaction. Create and maintain a database of service clients. Schedule all customer service calls, coordinating with service technician schedules. Assure the service techs are kept informed of scheduling. Insure parts arrive on time and are assigned to the correct service project. Maintain good relationships with service providers. Research and submit warranty claims for customers. General office phone and clerical support. Qualifications for Service Coordinator 1-3 years of industry experience or a related customer service experience required. Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel. Excellent customer service and problem-solving skills. High quality organizational skills. The ability to work well under deadlines and to multitask. The ability to build relationships and coalitions within the community. Excellent verbal and written communication skills. Excellent critical thinking and problem-solving skills.