Weekend Hospital Greeter

Boston MA

Description

Job Summary The Hospital Greeter is responsible for creating a warm and welcoming experience for each patient and visitor. They are a true customer service professional who inherently loves to help others and is happy to eliminate any anxiety that can come with a hospital visit. From welcoming patients and visitors to answering questions and assisting with wayfinding, this critical role sets the tone for the rest of the individual’s visit. 8 hour and 4 hour shifts are available. Essential Duties and Responsibilities (including but not limited to):  - Provides a warm welcome to all entering the facility, offering to provide assistance - Ensure that patients and visitors are aware of and adhering to hospital entrance policies such as sanitizing their hands, putting on a hospital issued mask and visitor restrictions. - Goes above and beyond by anticipating patient and visitor’s needs, such as: - Holding doors or offering wheelchair assistance - Assisting with wayfinding - Ensure safety policies such as mask wearing, hygiene and social distancing are adhered to - Ensures hospital lobbies and public areas are clean, safe, and uncluttered - Support to security as an additional vigilant set of eyes and ears at the hospital entrance Minimum Job Qualifications (including but not limited to): - Possesses exceptional customer service skills - Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors. - Ability to read, understand, and communicate effectively both verbally and on paper - Ability to proactively solve problems, but also knows when to ask for help. - High School degree or equivalent. - At least one year related experience strongly preferred. Physical Demands and Working Environment (including, but not limited to):  The Greeter will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Greeter must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift. The Greeter may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).