Alight - Job Fair

810 Hesters Crossing Rd, Austin TX

22 September, 2021

Description

Alight is Hiring Customer Service Associates! We're Hosting an In-person Job Fair! Date: Tuesday, September 22nd, and Wednesday, September 23rd  Time: 10:30am CST to 3:00pm CST Address: 810 Hesters Crossing Rd, Round Rock, TX., 78681    Our benefit package:   A full Benefits Package, starting on your first day of employment! $500 Sign-on bonus (paid after first 90 days) Health, Dental, Vision, Life Insurance, and more. 401k plan. 15 Days of paid vacation 7 Paid holidays per calendar year Customer Service Associate Job Description We are hiring Customer Service / Problem Resolution Associates to work onsite in our Round Rock, TX center. As a Problem Resolution Associate, you are the initial customer contact for our NGA Human Resources Outsourcing (HRO) customers. This vital role will interface with customers via inbound calls and/or outbound calls for the purpose of resolving routine problems and/or provide services. Essential Functions: · Answers and greets customer’s calls in a courteous, friendly, and professional manner using NGAHR policies, procedures, and/or practices. · Listens attentively to customer needs/concerns; demonstrate empathy. · Clarify customer requirements; probe for and confirm understanding of requirements and/or problems as the first contact resolution. · Confirm customer understanding of the solution and provide additional customer assistance/education, as needed. · Prepare and complete accurate work and update customer ticket/file via the system. · Conduct correspondence with customers and team members. · Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests. · Effectively transfer misdirected customer requests to the appropriate party. · Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. · Participate in activities designed to improve customer satisfaction and business performance. · Occasionally use decision-support tools to answer complex questions or to verify subject matter details. · Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. · Offer solutions to issues that are often non-standard/non-routine and require some clarification. · Maintain a broad knowledge of NGA HR’s services. This role is the Tier I position for the various towers of services, such as Benefits, Organization Management, Human Resources, etc. · Other duties, as assigned by your immediate supervisor and/or manager. Required Education and Experience: · High School diploma or GED · Knowledge of basic computer operations · Ability to demonstrate excellent customer service/support skills · Ability to demonstrate excellent written and oral communication skills · Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards · Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner · Willingness to rotate shifts, as needed · Ability to collaborate and work in a team environment, as well as, work independently and make sound decisions ​​​​​​​