Production Assistant

402 S. Main Street, Creve Coeur IL

Description

PERFECT CHOICE EXTERIORS KITHCENS AND BATHS Production/Installation Assistant Perfect Choice Exteriors, Kitchens and Baths has developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our interior and exterior products. We are currently looking for a Production/Service Assistant to add to our growing team. Primary Functions, and Responsibilities: We are looking for a candidate with the following: • 2 years’ experience in acrylic bath systems is a requirement. • Review job duties for the installers and service technicians. • Assist the installation teams and ensure they meet their accountabilities. • Physically assist the service techs to ensure service calls are handled and completed in a timely manner. • Maintain 100% customer satisfaction and positive feedback on the installers. • The Production Assistant will contact the customer one (1) week after installation for satisfaction review. • Request customer referrals or remind them of the referral program. • Complete and review all permits, if required for the installation job. • Setup and complete all measurement appointments and upload information into the CRM system. • Manage all incoming products into the warehouse; as well as, maintaining the warehouse. Installs and Service Request: • Prepare and gather products together for installers. • Maintain customer folders and production in your CRM system. • Assist installers with issues during installation. • Maintain calendar for installation scheduling and all updates. • Maintain calendar for installers, days off, sick, etc. • Coordinate all warranty and service calls. Assist tech when needed to finish all requests. • Maintain calendar for all service requests and follow-up on them. • Complete analysis on the root cause of service calls, take appropriate steps to resolve. • Review information with owners and what steps are needed next. Skills preferred: • Carpentry • Construction • Drywall Installation • Electrical • Plumbing • Office Skills • Computer Skills • CRM • Microsoft Office Please contact Lee at (309) 202-6131 to schedule an interview.