Field Service Technician - Broadband

Hagerstown MD

Description

Field Service Technician (MD) Hagerstown, MD Go here to apply Point Broadband is currently making a multimillion-dollar investment in Hagerstown Maryland, and WE NEED YOUR HELP! In order to bring Hagerstown and surrounding areas the fastest and most reliable internet around, we need Broadband Technicians in your area to join our team! Point Broadband offers competitive wages, a full suite of benefits for full time employees, and a place to jump start your career in a rapidly growing industry. An Added Bonus! Point Broadband is willing to offer you Milestone Bonuses totaling up to $5,000!! $1,000 paid after 60 days of employment Additional $1,000 paid after 6 months of employment Additional $1,000 paid after 1 year of employment Additional $2,000 paid after 2 years of employment That’s $5,000 over 24 months of employment in addition to your regular pay! All you have to do is apply today and help Point Broadband make your community a more connected place. Point Broadband is seeking multiple broadband technicians to join our field services team. We offer a fast paced, team-oriented work environment, competitive wages, benefits, and paid vacations. Benefits: Medical, Dental and Vision Flexible Spending Accounts Company Paid Life as well as Voluntary policies 401(k) Paid Time Off Holidays Career Progression Opportunities Discounted Broadband Services *Where Applicable* Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: Perform new installations, reconnects, disconnects, upgrades, downgrades and change-of-service Install new underground/aerial drops and splice fiber cable Monitor, repair and record system ID’s Assure proper signal levels Identify potential customer impacting issues and work proactively to resolve Install and relocate equipment Install interior and exterior wiring Connect peripheral equipment Train customers on proper use of equipment Assure system security Understand/apply FCC and NESC technical standards Identify and report all incidents of noncompliance (NESC, OSHA and Company Standards) Provide superior customer service Complete all tasks to company quality standards Maintain professional appearance and behavior at all times Maintain excellent attendance Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance Replaces defective/damaged equipment Troubleshoots/repairs problems between customer equipment. Tests, maintains, splices, repairs and replaces fiber optic cable. Performs underground and aerial construction duties associated with FTTx operations. Performs network troubleshooting including ping test, trace routes and speed test. Other duties as assigned - which may include training other employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to present technical information to a non-technical audience Able to work independently Able to accurately measure distances using tapes and other measuring devices Able to use assigned test equipment including but not limited to signal level meter (SLM), volt OHM meter, underground locator and OTDR Able to accurately maintain records, logs, reports, work orders, etc. Able to operate office equipment, fax, copier, etc. Able to handle escalations and time-critical issues Able to read street maps and construction prints Able to work flexible hours as required, including evenings, weekends and on-call shifts Must have a valid driver’s license and good driving record Education/Experience: Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred. Computer Skills: Basic computer skills are preferred, including internet and email Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work while standing most of the time Ability to walk or work over all types of terrain, in all types of weather Ability to carry tools and equipment Ability to work in tight spaces while bending, twisting and reaching Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs) Ability to differentiate between different sizes and colors of wires Ability to perform work in elevated places (i.e., roofs and utility poles) Ability to use drills, hammers, wrenches, screwdrivers and other hand tools Ability to work with small components Ability to use close vision, peripheral vision and adjust focus Ability to work in poorly vented areas such as attics, in extreme temperatures Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp Ability to lift up to 90 pounds Physically able to work computer equipment and test equipment Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions Ability to work safely near power lines and electrical equipment Ability to drive Company vehicles in a safe manner Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position. Point Broadband is an equal opportunity employer. For further information, please visit "EEO is the Law" Poster | U.S. Equal Employment Opportunity Commission (eeoc.gov)