Auto Body Shop Manager

Dolton IL

Description

COLLISION ESTIMATOR/ SALES PERSON WHAT ARE WE LOOKING FOR: In Dolton, IL, we are seeking the right candidate with high energy and an entrepreneurial spirit who has demonstrated success in sales. We have found that customers return to a retail friendly, consultative sales experience. We are looking for an estimator/manager with experience writing within insurance drp guidelines. Requirements Principal Responsibilities: -Ensure a positive customer experience -Prepare damage repair estimates by comparing and evaluating different repair methodologies -Review factual information, interview insured’s and compare facts to ensure only claim related damages are listed -Advising customers of the repair plan after various possibilities have been considered -Negotiate repair methodology and cost with insurance personnel based upon your evaluation and interpretation of all repair options -Use independent and discretionary decision making ability on behalf of the insurance company to determine what damages should be included and paid for even though in some cases the customer will not have vehicle repaired. -Review repair orders with technicians as necessary -Verify repair order authorization and required payments -Use judgment in negotiating customer pay repairs and offer incentives as deemed appropriate -Monitor and follow-up on all customer “no shows" -Use independent and discretionary judgment to negotiate the cost of up-sell items with customers -Proactively communicate with customers on a regular basis -Order and process parts per the repair order -Prepare and approve repair order supplements with technicians with the discretionary authority to accept or deny items relating to the supplement -Directly responsible for repair center profitability as a result of proper job pricing and posting the sale of each file -Handle customer disputes using discretion to offer concessions leading to final dispute resolution -Perform final quality control check of vehicle and the administration prior to delivery. -Required to comply with all safety programs and wear protective equipment provided -All other duties as assigned* QUALIFICATIONS: -2+ years of collision repair experience preferred -Valid Driver's License -High Productivity while maintaining high quality work -Ability to work well with other co-workers -Detail oriented ability -Ability to understand manufacturer's specifications